Privacy Policy

1. Introduction

Deep Dish Dining (ABN 12 345 678 901) is committed to protecting the privacy of its clients, suppliers, and employees. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website (deepdishdining.com.au). In this Privacy Policy ‘you’ refers to any individual about whom we collect personal information.

2. Collection of Personal Information

We collect personal information from you in a variety of ways, including when you:

• Contact us directly via phone, email (info@umbraculary.com.au), or our website contact form.
• Submit a request for a quote or book our catering services.
• Provide details for event planning and bespoke menu creation.
• Engage with us on social media.
• Apply for employment with Deep Dish Dining.

The type of personal information we may collect includes: names, contact details (email address, phone number, address), event details, dietary requirements, payment information, and any other information relevant to providing our catering services.

3. Use of Personal Information

We collect and use personal information for purposes including:

• To provide you with our catering services and manage your events.
• To communicate with you about your bookings, enquiries, and services.
• For internal record keeping, administrative purposes, and billing.
• To send you promotional communications, special offers, and news about Deep Dish Dining (you can opt-out at any time).
• To improve our services and understand customer needs.
• To comply with our legal obligations and resolve any disputes.

4. Disclosure of Personal Information

We may disclose personal information to:

• Our employees, contractors, and/or related entities.
• Third-party service providers (e.g., payment processors, marketing platforms, delivery services) for the purpose of enabling them to provide their services, process payments, or perform functions on our behalf.
• Anyone to whom our business or assets (or any part of them) are, or may be, transferred.
• Courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights.
• Third parties to collect and process data, such as Google Analytics.

We will not sell or rent your personal information to third parties.

5. Security of Personal Information

We are committed to ensuring that the personal information you provide is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure personal information and protect it from misuse, interference, loss, and unauthorised access, modification, and disclosure.

While we take all reasonable precautions to keep your information secure, we cannot guarantee the security of any information that you transmit to us or receive from us. The use of the Internet and electronic communication carries inherent risks.

6. Your Rights and Access to Information

You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at info@umbraculary.com.au.

7. Complaints

If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us at info@umbraculary.com.au and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you in writing setting out the outcome of our investigation and the steps we will take to deal with your complaint.

8. Changes to our Privacy Policy

We may modify this policy at any time, in our sole discretion. Any changes will be effective immediately upon our posting of the revised policy on our website. We encourage you to review our website regularly to ensure that you are aware of our current Privacy Policy.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or your personal information, please contact us at: